Exhibitor at Goldsmiths Hall, London (Design & Craftsmanship Awards, 2003)

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Guarantee

Each item of Charlie Fox Designs jewellery is hand made and carefully examined before dispatch and we aim, not for customer satisfaction...but for customer Delight!

However, we understand that it can be "a bit of a worry" buying something after having just seen a photograph- particularly as jewellery is exceptionally hard to photograph well.... so,  we'd like to put your mind at rest:-

If you are not entirely satisfied with your purchase (and we do our utmost to ensure that you are), please contact one of our friendly staff as soon as possible (preferably within 14 days of receipt of goods)  to let us sort out the problem, by either offering  a full refund (minus return shipping charges) or an exchange of goods.

Every item of Charlie Fox Designs jewellery is Hallmarked, which means that the article has been independently tested (at the Sheffield Assay Office) and guarantees that it conforms to all legal standards of purity.

*** Slightly different rules apply for commissions, therefore please contact us if you require more  details, and we will be pleased to help ***

How To Order

Ordering Online is easy-

Just choose an item and click on the "order now" button... then follow the instructions on the screen. Please note that ALL fields in BOLD type must be completed.  When you reach Payment Options please click on PayPal, as this is now the only online payment that we are  able to accept. If you wish to pay by cheque (and this option is only available to UK customers) click on "Check" (we apologise for the spelling- this is due to the software we use!) and "continue" , then f ill in your name under "account holder" but leave the other boxes blank, we will then contact you to complete your order.

Ordering by Telephone -

Telephone 44(0)1788 ~ 844702 between 10.00  and 6.00 GMT to speak to one of our helpful staff (or leave a clear message on our answer phone and one of our helpful staff  will call you back as soon as possible).

Ordering by E-mail-

Either fill out our enquiry/suggestion form, by clicking here. 

Or send an e-mail to sales@charliefox.co.uk , and one of our helpful staff will contact you as soon as possible to collect payment details and advise delivery date.  Please do not send credit card details by e-mail.

Please state:

1. Contact details (including your telephone number, if possible)

2. Item required.

Delivery

Of  Jewellery items: Is by Insured Special Delivery in the UK, and Insured Signed For for Overseas orders- and is included in the purchase price. Items are guaranteed to  arrive the next day after dispatch for UK Orders.  (Overseas shipments are a law unto themselves! We have known items arrive within a week, but sometimes they can take over a month.  We  are genuinely sorry about this, but until we can find a better service - at present we  use Royal Mail - we cannot give a guarantee how long an international shipment will take, but we can guarantee that we will do our utmost to get your item to you as soon as possible!

We hope to dispatch your goods within 3 working days of receipt of payment (it will usually be the next day if the item is in stock!), however, as all items are hand made, please allow approx. 28 days for delivery.  One of our staff will contact you with your approximate delivery date on receipt of your order.  Please contact customer support if you have any questions or require more assistance, and one of our staff will be pleased to help.